Troubleshooting

How do I manage patients who report difficulties logging on to my Web app?
Web Summary If a patient cannot login to your Tuotempo app: Confirm their contact details Send a new password and invite them to retry If ...
Fri, 10 Apr, 2015 at 12:49 PM
How do I manage doctors who report difficulties logging in ?
Agenda If a doctor cannot log on to their agenda diary, reset their password manually and invite them to try again. Reset the password Go to > T...
Thu, 26 Mar, 2015 at 8:35 AM
How can I monitor Tuotempo service status?
WebMemoAgendaNew Stay informed about the performance status of Tuotempo services with our real time monitoring application. Sign Up Go to: s...
Thu, 26 Mar, 2015 at 8:46 AM
I have updated my service prices. Why do I not see the changes in the prices displayed for my resources?
Web Memo Agenda Service prices are set at Default Level and Resource Level. When you update the Default Level, prices will be updated for all...
Mon, 30 Mar, 2015 at 10:00 AM
I have added a new service. Why do I not see it as available for my doctors?
Web Agenda To make a new service available for your doctors, you need to carry out two distinct tasks : add it to the list of services that the docto...
Mon, 30 Mar, 2015 at 11:02 AM
How do I make sure I always receive appointment notification e-mails in my inbox?
Memo If appointment notifications arrive in your spam box, add the sender e-mail from address to the whitelist of your email account. This article explai...
Mon, 30 Mar, 2015 at 12:26 PM
How do I prevent automated emails being treated as spam?
Memo Email deliverability is important for the quality of your service. This tutorial explains how to maximise the percentage of emails that get through. ...
Fri, 26 May, 2017 at 10:31 AM
Why can patients or doctors sometimes receive the same SMS more than once ?
Memo Very occasionally, it can happen that a patient or doctor receives the same SMS twice. Explanation When an SMS is sent, a confirmation of r...
Fri, 27 Mar, 2015 at 12:06 PM
Tuotempo is indicating an email is invalid but I know that it is valid. What should I do?
Memo Symptom When sending an automated message, I get an alert "email is invalid" but I know the address to be valid. Explanation TU...
Tue, 31 Mar, 2015 at 9:47 AM
A patient says they have booked an appointment online, but I have no trace in my Doctor's diary, what should I do?
Web Agenda Step 1: Check if the patient has a receipt Ask the patient if they have an e-mail or SMS receipt for their appointment. The patient ...
Tue, 31 Mar, 2015 at 10:00 AM