Web Agenda

Step 1: Check if the patient has a receipt

Ask the patient if they have an e-mail or SMS receipt for their appointment.

The patient does not have a receipt? Go to Step 2
The patient does have a receipt? Go to Step 3

Step 2: Ask your patient to try again

If the patient does not have a receipt, it is probable that they did not complete the online booking process.

Ask them to make an online booking in your presence. If they are on the telephone, ask them to talk you through the steps that they take.  Verify that the patient completes all the necessary steps.

Verify that the appointment arrives in your diary.

Prevent it happening again!

Provide help notices to ensure patients always complete the online booking process

Visit this tutorial for more information.

Step 3 : Disable appointment and patient deletion

If the patient has an e-mail or SMS receipt for their appointment, it is possible the appointment has been accidentally deleted by an operator.

Prevent it happening again!

Disable appointment and patient deletion for your Operators.

Go to > Setup > Users > Manage roles & permissions > Modify > Operator

  • Deselect Delete Appointments
  • Deselect Delete Patients

Monitor the situation to see if the problem persists.

Need help?

Create a Tuotempo Support ticket

Q11