Web

Summary

If a patient cannot login to your Tuotempo app:

  1. Confirm their contact details
  2. Send a new password and invite them to retry
  3. If they don't receive their password, give it verbally

Instructions

Go to > Tuotempo > Patients > Manage Patients

  • Search for your patient by name, email or telephone number

1. Confirm their contact details

If the details are incorrect Click on the patient's name then Edit update and Save
If the details are correct Go to Step 2

2. Send a new password and invite them to retry

  1. Tick the checkbox alongside the patient's name
  2. Select > Actions > Send Password
  3. Invite your patient to retry with the new password

If they do not receive their password Go to step 3

3. Give a new password verbally

  1. Click on the patient's name then Edit
  2. Add a New Password and Confirm New and Save
  3. Give them their password verbally
Tip: Choose a password that is very easy for the patient to remember and get right.

Once the patient is logged in, invite them to set a private password only known to them in their Profile page.

Need more help?

Create a Tuotempo Support ticket

Q01 V1.1