Very occasionally, it can happen that a patient or doctor receives the same SMS twice.
When an SMS is sent, a confirmation of receipt is automatically returned to our SMS service provider. If there is traffic disruption in the network, it can happen that the receipt is not received. In this case a standard retry mechanism is activated and the message is sent again.
We use the highest quality service providers available to ensure that such incidents are kept to a minimum. The occasional occurence is however beyond our control.
If you would like us to investigate an incident or incidents on your behalf, please send us the name and number of the recipient and the time that the message was sent so that our service providers can launch an enquiry.