Web Memo Survey 

Monitor your establishment's performance with tuOtempO Reports.

Go to > Tuotempo > Reports

The Reports page provides you with statistics separated in six different categories.

For all reports:

  • Use the date selector to choose the scope of your report.
  • Comparative statistics will automatically be displayed from the previous corresponding period.
  • Each report you can Export, Print or Export and Send by email

A. Appointments

1. Appointments archive

Summary information of all appointments booked including :

  • Qty of appointments booked
  • % of appointments booked online
  • % of appointments resulting in no-shows
  • % of appointments for new patients

2. Appointments booked online

  • Qty of appointments booked online
  • % of appointments booked online resulting in no-shows
  • % of appointments booked online for new patients

3. Appointments by group of services

  • All appointments segmented by group of services
  • Confirmed appointments segmented by group of services
  • Cancelled appointments segmented by group of services
  • Appointments pending confirmation segmented by group of services

4. Appointments by user type

  • All appointments segmented by user access level
  • All appointments segmented by individual user
  • Cancelled appointments segmented by user access level
  • Cancelled appointments segmented by individual user

B. Services

1. Most requested services online

  • Qty of online searches by service
  • Average wait for display / Max wait for display / Min Frequency
  • No results / Errors / Conflicts
  • Online appointments by service
  • Cache activation by service
  • Hour by hour analysis
  • Test search

2. Waiting time by service

  • Average interval between booking date and appointment date by group of services
  • Average interval between booking date and appointment date by service

C. Patients

1. Patients by group of services

  • Number of patients by group of services
  • Percentage of patients by group of services

2. Patients by age

  • Number of patients by age bracket
  • Percentage of patients by age bracket

3. Patients by web source

Requires integration with Google Analytics.

  • Patients by campaign source (ex. Doctoralia, Google)
  • Patients by medium (ex. Referral, Search)

D. Messages

1. Sent message archive

Segmented statistics by messages channel : All, SMS, Email, Voice, Fax

  • Sent
  • Received
  • Not received
  • Replies
  • Cancellations
  • Months of communication credits remaining

2. Campaign history

Segmented statistics for bulk message campaigns by channel : All, SMS, Email, Voice, Fax

  • Sent
  • Received
  • Not received
  • Communication credits used

E. Manage

1. Activities archive

  • Appointment creations, modifications, approvals and cancellations
  • Segmentation by action date, user, user type, client, appointment date, resource and service

2. Credit recharge history

  • Credits at beginning of month
  • Spent Credits
  • Recharges

Need help?

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