Terminology

  • Backoffice (BO): it is the clinic administration interface (CRM). From the backoffice, the clinic users can check patient data, appointment data, message data, reports, etc. It could be also named as 'platform'. 
  • TIA:  It stands for Tuotempo Instance Administration and it is the control panel from which you can access one or more instance's back-office. 
  • Instance: it is your Account in TuoTempo, which is contained in a dedicated database and is referred by a unique id. It always starts with "tt_[instanceName). You may have several instances that can refer to “test vs production” or different locations (ex. tt_HIS_hospitalDoc_City1; tt_HIS_hospitalDoc_City2).
  • Patient portal (or MOP): MOP stands for "modulo di prenotazione", it's the online booking panel. An iframe that could be inserted into your website. It also displayed in the BO in the Agenda > Search for availability. 
  • Legacy: Clinic HIS. It is the software on your side on which TuoTempo is integrated to. 
  • Entities: Activities, Resources, Insurances, Areas, Typologies.
  • Services or Activities: The clinic services, specialties, or visits you offered. Ej. First Appointment, Follow-up Appointment.
  • Typology or Groups: Groups of services or specialties (ex. Cardiology, Gastroenterology).
  • Insurances: The clinic insurances.
  • Locations or Areas: Your clinic locations.
  • Resources: The clinic doctors or bookable agendas (ex. machines, tests, or analytics).
  • Member: instance which is inscribed to a portal. 
  • Reservation: it is a booking. It is linked to two timestamps: the moment a reservation is added/booked and the moment the appointment is taking place. Ex. you add a reservation on 13th January for an appointment that is taken place on 24th February.
    Reservations can be booked on:

- offline/imported: booked via the HIS - not through TuoTempo.

- online: booked via TuoTempo online booking module.

Reservations can be booked by:

- patient: reserved by the patient itself

- operator: reserved by an operator either via backoffice or through the API (MOP included)

- portal: the reservation comes from a portal to which the instance is subscribed to.

Modules

  • Web: Online booking
  • Memo: communications to patients/doctors via SMS, EMAIL, PUSH, WHATSAPP, VOICE
  • Pay: Patient can pay reservations or dossier documents
  • Dossier: Patient clinic history which collects medical documents, images, invoices.
  • News: Communication campaigns to patients, to offer discounts, promoting new services, or informing them.
  • Check-in: Patients can check in with a code without going to the desk when arriving at the clinic.
  • Video: Video consultations
  • Survey: Send satisfaction and other types of surveys to patients.